TERMS & CONDITIONS
ABOUT OUR PRODUCTS
We are a family-run, small batch, body care company. Our mission is to design products that become must have favorites. Our focus is on completely natural self care products and gifts that smell amazing & are beautifully packaged.
Please keep in mind that these are handmade, rustic looking, and no two soaps will look exactly the same which is part of the beauty in them. Scents are very clean, light and fresh, not overbearing and powerful.
SHIPPING
We ship Monday through Friday (excluding holidays). Orders placed will typically ship within 2 days. During our busy season (Thanksgiving-Christmas), your order may take up to 5 business days to be shipped. You will receive a confirmation email when your order ships with tracking information. Shipping carriers experience delays depending on the time of year or other circumstances. We will fulfill your order as quickly as possible, but cannot guarantee delivery times.
Shipping cost
Shipping cost is automatically calculated at checkout based on the items, weight of the shipment, and carrier rates. You can view the shipping cost after entering your address information and selecting the shipping method in your cart before checkout. This cost is set by the carriers (USPS and UPS).
Adding or removing items from an order
Because we cannot access your credit card information,
we are unable to modify your order after it has been placed.
Canceling an order
If you need to cancel your entire order, please reply to your order confirmation email or email mmartin0124@protonmail.com as soon as possible with your name and order number. Please note: We are unable to cancel or remove individual items from your order.
RETURNS & EXCHANGES
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging.
To start a return, you can contact us at mmartin0124@protonmail.com. Please note that returns will need to be sent to the following address:
Soaps That Care by Mere
402 37th Ave NE, St. Petersburg, FL 33704
Once your return is accepted via email, you will receive a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Refunds will be issued within 5 business days of the return package being scanned delivered to our address.
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Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on customized items such as custom favor soaps.
Exchanges
The fastest way to ensure you get what you need quickly is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return. Once approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mmartin0124@protonmail.com.
PAYMENT METHODS
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Credit / Debit Cards
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PAYPAL
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Venmo